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Fit: 1.5 of 5 |
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Finish: 1.0 of 5 |
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Function: 2.0 of 5 |
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Performance: 1.5 of 5 |
| | | DisappointedA.R.E. X Series X Series : Dodge Ram
November 11, 2014 Posted by: Todd
I purchased your X series cap with an upgrade to the frameless vent side windows, roof rack rails, Elock and flip down picture window. I had researched a number of different manufactures and narrowed it down to yours and another company. The persuading factor for me was the buttonless rear window and the elock, even though they came at a higher cost. However, I was very disappointed in the fit of the rear glass as there is a 1/2" gap at the top and along the sides that has already collected debris and caused the hatch to freeze shut in the first 30 degree day in mid-Michigan, preventing me from getting to my hunting equipment. The Elock caused an issue with my power locks and alarm and needed to be bypassed to function correctly and there is a leak at one of the roof rack rails. I discussed getting a full refund with the owner of the distributor I purchased it from and he has been fantastic in trying to remedy the issues. In the end, he offered to either refund the full amount or upgrade me to a Z series. After some more research and being thankful for his dedication to customer service, I agreed to the upgrade...for now. I certainly hope the Z series lives up to the reputation because the X series does not.
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