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Fit: 2.0 of 5 |
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Finish: 0.5 of 5 |
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Function: 2.0 of 5 |
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Performance: 1.5 of 5 |
| | | Poor Service and Parts AvailabilityA.R.E. Dcu Series
DCU Series : Dodge Ram
October 05, 2022 Posted by: Greg
My experience with ARE customer dis-service is enough to put me off buying another of these shells. I tried to work out a solution to a latch handle failure by contacting first a dealer, then the OEM latch manufacturer, then ARE directly. No one was willing to help. They did send me a replacement latch handle for $85 but when I pointed out that my existing lock cylinder would not work with the current design and that was unacceptable, they said too bad. Then I asked to purchase just the T Handle to replace the broken component, same answer. The dealer did make me whole with an appropriate discount, thank you very much. He did say that this is a common scenario with ARE not caring to ensure the service parts are available and not showing any willingness or flexibility when it comes to after the sale customer satisfaction. I will shop elsewhere for my next purchase for my fleet.
| 32767 Found This Review Helpful | |
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